After Sales

Owner CenterOwner Center
Labour ChargesLabour Charges
Value Added ServicesValue Added Services
Recall ActionsRecall Actions
MyŠKODA AppMyŠKODA App
Control LampControl Lamp
  • 1. How do I check month and year of production of my ŠKODA vehicle?
    Details are available in vehicle registration document or visit a nearest ŠKODA authorized dealership.
  • 2. Whom do I contact if I have a concern regarding my vehicle?
    Dial 1800123090909 and follow the instructions.
  • 3. What is Itemized billing?
    Itemized billing is the Service invoice clearly showing OEM parts, oil, lubricants and labour charges. This is to rebuilding trust and transparency.
  • 4. I need a new owner’s manual, where can I get one from?
    In case you need a new owner’s manual please contact the nearest ŠKODA Authorized dealership for assistance. You can also download the Owner’s Manual from here - http://www.skoda-auto.co.in/service/pages/owners-manuals.aspx
  • 5. Why should I get my timing belt checked?
    Since the cars are used under various heat and environmental conditions which may cause premature failure, hence it is advisable to check the timing belt.
  • 1. What are the standard labour charges?
    For details regarding standard labour charges please refer “Service Cost Calculator”.
  • 1. What are the different value added services?
    Value added services are the services that enhance the aesthetic looks and/or performance of the car.
  • 2. Is value added services necessary?
    Value added services might be optional for certain things but when it comes to operations like plenum chamber/cowl top cleaning, its generally recommended depending on the usage pattern.
  • 1. How do I know of my vehicle has been included in a recall?
    Our dealership will get in touch with you to inform the same.
  • 2. How will I know when a recall is closed?
    If there are any recall activities, our dealership will inform you about it.
  • 3. How will I know if my vehicle is affected by a safety recall?
    Our dealership will inform you when needed.
  • 4. Will I be charged for any recall work carried out on my vehicle?
    The recall work, if any, are done at manufacturer’s cost and are not chargeable.
  • 1. How do I use the MyŠKODA App?
    You can experience the full capabilities of MyŠKODA App by viewing this video - https://www.youtube.com/watch?v=Ez2_BntVUBE
  • 2. How can I book a service request?
    You can book a service by clicking on the Book a Service button of the MyŠKODA of the app. Kindly fill in the details and book the request. One of our representative will get back to you shortly to confirm the booking.
  • 3. Is free pickup and drop option available on a booking service request?
    For information regarding free pick up and drop service, please call the nearest ŠKODA Authorized dealership.
  • 4. How do I add a car to My Garage in MyŠKODA app?
    To add a car to your garage in the MyŠKODA app, click on the My Garage Button, and select Add a Car option. Enter in your ŠKODA car’s VIN and submit. A One-Time-Password (OTP) will then be sent to your registered mobile number. Once you add the OTP, your car will be automatically added.
  • 5. Where do I add the document details of my car on the App?
    Please enter your document details in the My Documents section of your MyŠKODA app.
  • 6. What is the next step once the service request is booked?
    Once the service request is booked the dealership will call you and confirm the booking request.
  • 7. How can I find the nearest dealer to my place or how can I find a dealer in other states when I am travelling?
    Click on the Dealer Locator button in the app to find information on ŠKODA Authorized dealership dealers close to your current location.
  • 8. How do I find out about any ŠKODA updates through the MyŠKODA app?
    To find all your recent updates in the app you can click on the Notification button on the bottom left of the home screen. It is recommended that you keep your profile details updated in order to receive updates.
  • 9. How can I edit my personal details on the MyŠKODA app?
    To update your personal details, click on the My Profile section in the right-hand side menu button and then select Edit profile. Here you can update a range of personal details like contact information, emergency contacts etc. It is important that you keep your profile details updated in order to receive relevant customized notifications.
  • 10. How do I update the contact details of my car?
    To update the contact details of your ŠKODA Car, click on the specific car in My Garage then click on contact details button. Here you can update your mobile number, your alternative mobile number, your email address and your alternative email address with an OTP verification.
  • 11. How could I get in touch with a ŠKODA Customer Executive on call?
    To get in touch with a ŠKODA Customer Executive just call us on 1800123090909 or click on the Customer Care button on the app and enter the required details and we will get back to you shortly.
  • 12. Can I use the app for Non-ŠKODA cars?
    No, this is a service limited only to ŠKODA vehicles sold in India.
  • 13. What if I am not able to receive the OTP because the mobile number is incorrect?
    If you have not received the OTP, you need to update your mobile number in our database. Kindly click on “If Phone number is incorrect, click here” in My Garage. Kindly fill in all the details and submit the request. You will shortly receive a call from our dealership for verifying the details. Alternatively, you can contact your nearest ŠKODA Authorized Dealership and they will help you with the same.
  • 14. Can I change the name in which the car was purchased?
    No, this is not possible as the car is registered in the car buyers name via the MyŠKODA App. You can contact your nearest ŠKODA Authorized Dealership to help you with the same.
  • 15. What are the type of details I can enter in service concerns?
    The type of details that you are required to enter in service concerns depends on the issues you are facing. It is recommended that you mention all your problems in service concerns.
  • 16. What is the difference between paid service, regular service, accidental repair and running repair?
    The key difference between all these services are as follows:
    • Paid service is regular service.
    • Running repairs is regular repairs caused due to wear and tear.
    • Accidental repair option is used if your car meets with an unfortunate event.
  • 17. Can I book services for two cars at the same time?
    Yes, you can book services for two cars at the same time.
  • 18. How do I change the service dealer already selected?
    There is an option available in the Book a Service section, where you can select the dealer of your choice for servicing.
  • 19. How much ahead in time can I book a service appointment for my car?
    We would appreciate you to book a service appointment at least a week in advance for smooth and hassle-free experience.
  • 20. Will I be able to cancel a service request already booked?
    Yes. Just visit the Book a Service section in your app or Active Service Booking and click on cancel.
  • 21. How do I find the closest dealer to my location?
    The app uses your mobile’s GPS system to locate your nearest ŠKODA dealer. Hence, it is recommended that you grant the MyŠKODA app access to your phone’s GPS.
  • 22. How do I get to know the contact details of the nearest dealer?
    To know the contact details of your nearest dealer, click on the dealer card on the Dealer Locator screen.
  • 23. Where can I input the fuel details?
    You can enter your fuel details in the Fuel Cost Calculator section of the MyŠKODA app.
  • 24. What does the fuel cost calculator help me with?
    The fuel calculator helps you calculate your fuel costs and your fuel economy.
  • 25. How do I upload the image of my car on the app?
    Click on My Garage section and then click on the empty image of the car and you will receive options to either upload a photo or click a photo of your car.
  • 26. How can I edit the details of a service request made?
    To edit the details of an already made service request click on edit button in the Book a Service page.
  • 27. Can I add multiple images of the same document under the ‘My Documents’ section? (Front and Back side)
    Yes, you can add multiple images of the same document under the My Documents section.
  • 28. Can I add documents of all my ŠKODA cars in the app?
    Yes, you can add documents like, PUC, Insurance policy, Registration Certificate, Warranty etc. of all your ŠKODA cars in the app.
  • 29. What is the charge for a periodic service?
    Kindly enter all the required details of your service in the Service Cost Calculator and it will provide you with the charges of your periodic service.
  • 30. What are the labour charges incurred during the service?
    This information is provided in the Service Cost Calculator section of both the web page and the app.
  • 31. Does the final cost include taxes?
    No, the final cost does not include taxes.
  • 1. How do I check month and year of production of my ŠKODA vehicle?
    Details are available in vehicle registration document or visit a nearest ŠKODA authorized dealership.
  • 2. Whom do I contact if I have a concern regarding my vehicle?
    Dial 1800123090909 and follow the instructions.
  • 3. What is Itemized billing?
    Itemized billing is the Service invoice clearly showing OEM parts, oil, lubricants and labour charges. This is to rebuilding trust and transparency.
  • 4. I need a new owner’s manual, where can I get one from?
    In case you need a new owner’s manual please contact the nearest ŠKODA Authorized dealership for assistance. You can also download the Owner’s Manual from here - http://www.skoda-auto.co.in/service/pages/owners-manuals.aspx
  • 5. Why should I get my timing belt checked?
    Since the cars are used under various heat and environmental conditions which may cause premature failure, hence it is advisable to check the timing belt.
  • 1. What are the standard labour charges?
    For details regarding standard labour charges please refer “Service Cost Calculator”.
  • 1. What are the different value added services?
    Value added services are the services that enhance the aesthetic looks and/or performance of the car.
  • 2. Is value added services necessary?
    Value added services might be optional for certain things but when it comes to operations like plenum chamber/cowl top cleaning, its generally recommended depending on the usage pattern.
  • 1. How do I know of my vehicle has been included in a recall?
    Our dealership will get in touch with you to inform the same.
  • 2. How will I know when a recall is closed?
    If there are any recall activities, our dealership will inform you about it.
  • 3. How will I know if my vehicle is affected by a safety recall?
    Our dealership will inform you when needed.
  • 4. Will I be charged for any recall work carried out on my vehicle?
    The recall work, if any, are done at manufacturer’s cost and are not chargeable.
  • 1. How do I use the MyŠKODA App?
    You can experience the full capabilities of MyŠKODA App by viewing this video - https://www.youtube.com/watch?v=Ez2_BntVUBE
  • 2. How can I book a service request?
    You can book a service by clicking on the Book a Service button of the MyŠKODA of the app. Kindly fill in the details and book the request. One of our representative will get back to you shortly to confirm the booking.
  • 3. Is free pickup and drop option available on a booking service request?
    For information regarding free pick up and drop service, please call the nearest ŠKODA Authorized dealership.
  • 4. How do I add a car to My Garage in MyŠKODA app?
    To add a car to your garage in the MyŠKODA app, click on the My Garage Button, and select Add a Car option. Enter in your ŠKODA car’s VIN and submit. A One-Time-Password (OTP) will then be sent to your registered mobile number. Once you add the OTP, your car will be automatically added.
  • 5. Where do I add the document details of my car on the App?
    Please enter your document details in the My Documents section of your MyŠKODA app.
  • 6. What is the next step once the service request is booked?
    Once the service request is booked the dealership will call you and confirm the booking request.
  • 7. How can I find the nearest dealer to my place or how can I find a dealer in other states when I am travelling?
    Click on the Dealer Locator button in the app to find information on ŠKODA Authorized dealership dealers close to your current location.
  • 8. How do I find out about any ŠKODA updates through the MyŠKODA app?
    To find all your recent updates in the app you can click on the Notification button on the bottom left of the home screen. It is recommended that you keep your profile details updated in order to receive updates.
  • 9. How can I edit my personal details on the MyŠKODA app?
    To update your personal details, click on the My Profile section in the right-hand side menu button and then select Edit profile. Here you can update a range of personal details like contact information, emergency contacts etc. It is important that you keep your profile details updated in order to receive relevant customized notifications.
  • 10. How do I update the contact details of my car?
    To update the contact details of your ŠKODA Car, click on the specific car in My Garage then click on contact details button. Here you can update your mobile number, your alternative mobile number, your email address and your alternative email address with an OTP verification.
  • 11. How could I get in touch with a ŠKODA Customer Executive on call?
    To get in touch with a ŠKODA Customer Executive just call us on 1800123090909 or click on the Customer Care button on the app and enter the required details and we will get back to you shortly.
  • 12. Can I use the app for Non-ŠKODA cars?
    No, this is a service limited only to ŠKODA vehicles sold in India.
  • 13. What if I am not able to receive the OTP because the mobile number is incorrect?
    If you have not received the OTP, you need to update your mobile number in our database. Kindly click on “If Phone number is incorrect, click here” in My Garage. Kindly fill in all the details and submit the request. You will shortly receive a call from our dealership for verifying the details. Alternatively, you can contact your nearest ŠKODA Authorized Dealership and they will help you with the same.
  • 14. Can I change the name in which the car was purchased?
    No, this is not possible as the car is registered in the car buyers name via the MyŠKODA App. You can contact your nearest ŠKODA Authorized Dealership to help you with the same.
  • 15. What are the type of details I can enter in service concerns?
    The type of details that you are required to enter in service concerns depends on the issues you are facing. It is recommended that you mention all your problems in service concerns.
  • 16. What is the difference between paid service, regular service, accidental repair and running repair?
    The key difference between all these services are as follows:
    • Paid service is regular service.
    • Running repairs is regular repairs caused due to wear and tear.
    • Accidental repair option is used if your car meets with an unfortunate event.
  • 17. Can I book services for two cars at the same time?
    Yes, you can book services for two cars at the same time.
  • 18. How do I change the service dealer already selected?
    There is an option available in the Book a Service section, where you can select the dealer of your choice for servicing.
  • 19. How much ahead in time can I book a service appointment for my car?
    We would appreciate you to book a service appointment at least a week in advance for smooth and hassle-free experience.
  • 20. Will I be able to cancel a service request already booked?
    Yes. Just visit the Book a Service section in your app or Active Service Booking and click on cancel.
  • 21. How do I find the closest dealer to my location?
    The app uses your mobile’s GPS system to locate your nearest ŠKODA dealer. Hence, it is recommended that you grant the MyŠKODA app access to your phone’s GPS.
  • 22. How do I get to know the contact details of the nearest dealer?
    To know the contact details of your nearest dealer, click on the dealer card on the Dealer Locator screen.
  • 23. Where can I input the fuel details?
    You can enter your fuel details in the Fuel Cost Calculator section of the MyŠKODA app.
  • 24. What does the fuel cost calculator help me with?
    The fuel calculator helps you calculate your fuel costs and your fuel economy.
  • 25. How do I upload the image of my car on the app?
    Click on My Garage section and then click on the empty image of the car and you will receive options to either upload a photo or click a photo of your car.
  • 26. How can I edit the details of a service request made?
    To edit the details of an already made service request click on edit button in the Book a Service page.
  • 27. Can I add multiple images of the same document under the ‘My Documents’ section? (Front and Back side)
    Yes, you can add multiple images of the same document under the My Documents section.
  • 28. Can I add documents of all my ŠKODA cars in the app?
    Yes, you can add documents like, PUC, Insurance policy, Registration Certificate, Warranty etc. of all your ŠKODA cars in the app.
  • 29. What is the charge for a periodic service?
    Kindly enter all the required details of your service in the Service Cost Calculator and it will provide you with the charges of your periodic service.
  • 30. What are the labour charges incurred during the service?
    This information is provided in the Service Cost Calculator section of both the web page and the app.
  • 31. Does the final cost include taxes?
    No, the final cost does not include taxes.